LEVERAGING PRESENCE TO SPEED BUSINESS PROCESSES

Presence Awareness

Need for speed

Flexibility of anywhere/anytime work

Multiple modes of communication

Cell

Desk

Route message

Presence Awareness:

1. Expedites tasks

2. Speeds communication

3. Resolves issues with ease

Presence

Company-wide Presence Awareness:

1. Where he is

2. How he can be reached

Back-end database + CRM applications
Unified communications and presence-aware tools

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