LEVERAGING PRESENCE TO SPEED BUSINESS PROCESSES
Presence Awareness Need for speed Flexibility of anywhere/anytime work Multiple modes of communication Cell Desk Route message Presence Awareness: 1. Expedites tasks 2. Speeds communication 3. Resolves issues with ease Presence Company-wide Presence Awareness: 1. Where he is 2. How he can be reached Back-end database + CRM applications Unified communications and presence-aware tools